Refund policy
Return and Refund Policy
Thank you for shopping with G4 Supplies. We aim to provide high-quality products and excellent service. If you're not fully satisfied with your purchase, we’re here to help.
Returns
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You have 30 calendar days from the date of delivery to request a return.
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To be eligible for a return, the item must be:
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Unused and in the same condition you received it
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In its original packaging
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A receipt or proof of purchase is required.
Note: Certain items such as custom-branded or clearance products are non-returnable.
Refunds
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Once we receive your item, we will inspect it and notify you of the status of your refund.
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If approved, your refund will be processed within 5–7 business days to your original payment method.
Exchanges
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We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at g4multiservice@gmail.com
Shipping Costs
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Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
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Original shipping costs are non-refundable.
How to Start a Return
Please contact our customer service team at g4multiservice@gmail.com to initiate a return or exchange.